MAKING A PURCHASE

When making a purchase, simply browse through our website or search for exactly what you want using the search bar until you find what you need. Then simply ‘add to basket’, when you have finished shopping simply press ‘check out’. You will be able to edit your basket, canceling or adding items, at any time up until when you enter your payment details.

PAYMENT AND CURRENCIES

Prices will always be shows in Great British Pounds Sterling. We accept payment by most major credit and debit cards, these are processed using PayPal secure system. Credit cards are pre-authorized immediately using the PayPal secure system. You can also pay by bank transfer. If you do not wish to pay online. If you have any other queries about the means of payment, feel free to contact us.

TAX CHARGES

Please note that all necessary purchase taxes are included in the price. However, the buyer is solely responsible for any import duty, import taxes, or other incidental charges that may apply upon delivery.

SECURITY

Here at Luvion Fashion, we are keen for our customers to buy our products with confidence. All credit card details are processed using the PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers. Using the PayPal system, your credit card information remains safely in the hands of you and PayPal.

COMPLETING YOUR ORDER

If you have entered your payment details and checked out, your package should be being processed. However, there are a few cases where we cannot complete your order. This will only occur if the product you have ordered is now out of stock; if your payment was unauthorized; in the instance of a pricing or product description error; or if you fail to meet the eligibility order criteria set out by these terms and conditions.

CUSTOMER SERVICES

If you have any worries or comments, please do not hesitate to contact us at customerservices@luvionfashion.com We aim to answer all queries within one business day.

CUSTOMER PRIVACY

Keeping your details private is something very important to us, we will never participate in unsolicited mailing and will never give your contact details to other companies or organizations unless this is a legal obligation. We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, please inform us by email.

DESCRIPTIONS

All descriptions and pictures are accurate at the time of posting to our website. We endeavor to keep these as accurate as possible, however, they are for illustrative purposes only. Where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of similar or better quality. The information is provided as a guide only and should not be solely relied upon. If you have any questions about our products and their illustrative guides, please feel free to contact us

PRICES AND PAYMENT

All prices are shown on the website include VAT however, they exclude delivery. The total price will be shown at the checkout once you have selected a means of delivery.

SPECIAL OFFERS, PROMOTIONAL CODES & SHIPPING PROMOTIONS

Typically only one code can be applied per order. All promotional codes exclude sale items unless explicitly included. All shipping promotions have a minimum threshold of £20 (threshold applies after any discount has been applied).

CUSTOMER FEEDBACK

We are always looking for ways to improve our website and the service you receive, so we welcome any constructive comments. We are constantly striving for 100% customer satisfaction, if our product offering and service did not meet this, let us know!