FREQUENTLY ASKED QUESTIONS
A: Select a category from the drop-down menu, browse for an item you like, and select it, you are going to be redirected to the product page, where you will need to select a colour, size and add special requirements if needed.
Yes, we accept all major Credit, Debit Cards, and PayPal which include but are not exclusive to Visa and MasterCard.
A: Don’t worry as long as your parcel for your non-custom product wasn’t shipped yet, you can cancel it by contacting our service team.
Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. For example the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.
A: You can pay for your purchase with all major Credit and Debit Card, PayPal or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer.
Definitely a yes! We use the highest industry standards to secure our website and the payment process. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.
A: Each purchase once, for as long as the promotion is active.
Due to regulations, you need to go into your mailbox and activate your newsletter subscription, the code will be shown after clicking the activation link.
We use three different factors, Bust, Waist, and Hips.
– Bust: Measure around the fullest part of your bust.
– Waist: Measure around natural waistline.
– Hips: Measure around the fullest part.
Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra if so, measure yourself without a bra.
Q: My body measurements don’t fit a specific size!
A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
There are no standard sizes for Cloth in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.
We offer standard shipping UK and EU. For wholesale shipping and wholesale container shipping we don’t feature expedited options, please contact us if you want to order more than 100 Items. We have great wholesale rates.
When your parcel leaves our quality assurance warehouse, it takes around 3-5 days to reach you in the UK, depending on the item you order, its origin, and destination.
Yes, please contact our customer service, but note that we can’t change the delivery address after the shipping was already processed.